FLOMERICS Customer Survey
October 2001

111 interviews were completed with customers in Europe during early September 2001.

105 interviews were completed with customers in North America during March 2002

Number of respondents for each segment was as follows:

• New Customers = 22
• Recent Renewals = 88
• Technical Support = 88
• Project Services =16

"Among the most satisfied customers I've ever surveyed" was the response of Jonathan Parkes of the independent Munro Parkes Consultancy to the results of Flomerics' recent customer satisfaction survey.

Many companies claim to be exceeding the expectations of their customers but Flomerics, who provide thermal management software for Electronic Design Engineers and air flow modelling software for Building Services Engineers, has the proof to back up the claim. 95% of its customers would recommend Flomerics' products and services to others (see graph, above). The independent research, summarized below, demonstrates the operational strength present throughout Flomerics' business and displays how sound business practises and satisfied customers make Flomerics' set for strong growth.